1.1 These terms and conditions shall govern your use of our website and membership into all of our programs, workshops, courses, products and services.
1.2 By joining the program, you accept these terms and conditions in full.
2. Copyright notice
2.1 Copyright (c) 2020 LD Online Limited – Love to Launch® is a registered trademark in England.
2.2 Subject to the express provisions of these terms and conditions:
(a) we own and control all the copyright and other intellectual property rights in our website and the material on our website; and
(b) all the copyright and other intellectual property rights in our website and the material on our website are reserved.
(c) Love To Launch® and Laura Phillips are trading names of LD Online Limited who is the the principal owner of the copyright of this website, its branding and all content.
(d) Any copyright infringement will be enforced by law and LD Online Limited will seek damages in accordance with the law. Deliberate infringement of copyright on a commercial scale may also be a criminal offence.
3. Copyright license
3.1 You may:
(a) view pages from our website in a web browser;
(b) download pages from our website for caching in a web browser;
(c) print pages & worksheets from our website; and
(d) Stream audio and video files from our website;
subject to the other provisions of these terms and conditions.
3.2 Except as expressly permitted by Section 3.1 or the other provisions of these terms and conditions, you must not download any material from our website or save any such material to your computer.
3.3 You may only use our website for your own personal and business purposes, and you must not use our website for any other purposes.
3.4 Except as expressly permitted by these terms and conditions, you must not edit or otherwise modify any material on our website.
3.5 Unless you own or control the relevant rights in the material, you must not:
(a) republish material from our website (including republication on another website);
(b) sell, rent or sub-license material from our website;
(c) show any material from our website in public;
(d) exploit material from our website for a commercial purpose; or
(e) redistribute material from our website.
(f) share your login with anyone else without express permission from the website owner, LD Online Limited.
(g) – Stream video / audio content as part of their membership – recording of our content is strictly prohibited.
3.6 Notwithstanding Section 3.5, you may redistribute our newsletter in print and electronic form to any person.
3.7 We reserve the right to restrict access to areas of our website, or indeed our whole website, at our discretion; you must not circumvent or bypass, or attempt to circumvent or bypass, any access restriction measures on our website.
4. Acceptable use
4.1 You must not:
(a) use our website in any way or take any action that causes, or may cause, damage to the website or impairment of the performance, availability or accessibility of the website;
(b) use our website in any way that is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity;
(c) use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software;
(d) conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to our website without our express written consent;
(e) access or otherwise interact with our website using any robot, spider or other automated means;
(f) Violate the directives set out in the robots.txt file for our website; or
(g) use any data collected from our website for any direct marketing activity (including without limitation email marketing, SMS marketing, telemarketing and direct mailing).
4.2 You must not use data collected from our website to contact individuals, companies or other persons or entities.
4.3 You must ensure that all the information you supply to us through our website, or in relation to our website, is true, accurate, current, complete and non-misleading.
5. Use on behalf of organisation
5.1 If you use our website or expressly agree to these terms and conditions in the course of a business or other organisational project, then by so doing you bind both:
(a) yourself; and
(b) the person, company or other legal entity that operates that business or organisational project,
to these terms and conditions, and in these circumstances references to “you” in these terms and conditions are to both the individual user and the relevant person, company or legal entity or associated member if a group membership has been purchased.
6. Registration and accounts
6.1 You may register for an account with our website by completing and submitting the account registration form on our website, and clicking on the verification link in the email that the website will send to you.
6.2 You must not allow any other person to use your account to access the website without express permission.
6.3 You must notify us in writing to firstname.lastname@example.org immediately if you become aware of any unauthorised use of your account.
6.4 You must not use any other person’s account to access the website.
7. User login details
7.1 If you register for an account with our website, you will be asked to choose a user ID and password and associate that with an email address.
7.2 Your user ID must not be liable to mislead and must comply with the content rules set out in Section 13; you must not use your account or user ID for or in connection with the impersonation of any person.
7.3 You must keep your password confidential.
7.4 You must notify us in writing immediately if you become aware of any disclosure of your password.
7.5 You are responsible for any activity on our website arising out of any failure to keep your password confidential, and may be held liable for any losses arising out of such a failure.
8. Cancellation and suspension of account
8.1 We may:
(a) edit your account details;
(b) temporarily suspend your account; and/or
(c) cancel your account,
at any time in our sole discretion, providing that if we cancel any services you have paid for and you have not breached these terms and conditions, you will be entitled to a refund of any amounts paid to us in respect of those services that were to be provided by us to you after the date of such cancellation; we will give you reasonable written notice of any cancellation under this Section 8.1.
9.1 To become a subscriber to our website services, you must pay the applicable subscription fees during the account registration procedure. We will send you an acknowledgement of your order.
9.2 For so long as your account and subscription remain active in accordance with these terms and conditions, you will benefit from the features specified on our website in relation to your subscription type.
9.3 We may from time to time vary the benefits associated with a subscription such as the length / quantity of courses, availability of live classrooms & member sections of the site by giving you written notice of the variation, providing that, if in our reasonable opinion such a variation results in a substantial loss of value or functionality, you shall have the right to cancel your subscription, and we will refund to you any amounts paid to us in respect of any period of subscription after the date of such cancellation.
9.5 At the end of any period of subscription for which you have paid, and subject to the other provisions of these terms and conditions, your subscription will be automatically renewed and you must pay to us the applicable subscription fees, unless you cancel the subscription using the cancellation facility on our website before the date of renewal.
10.1 The fees in respect of our website services will be as set out on the website from time to time.
10.2 All amounts stated in these terms and conditions or on our website are stated inclusive of VAT.
10.3 You must pay to us the fees in respect of any services in advance, in cleared funds, in accordance with any instructions on our website.
10.4 We may vary fees from time to time by posting new fees on our website, but this will not affect fees for services that have been previously paid.
10.5 If you dispute any payment made to us, you must contact us immediately and provide full details of your claim.
10.6 If you make an unjustified credit card, debit card or other charge-back then you will be liable to pay us, within 7 days following the date of our written request:
(a) an amount equal to the amount of the charge-back;
(b) all third party expenses incurred by us in relation to the charge-back (including charges made by our or your bank or payment processor or card issuer);
(c) an administration fee of GBP 25.00 including VAT; and
(d) all our reasonable costs, losses and expenses incurred in recovering the amounts referred to in this Section 10.6 (including without limitation legal fees and debt collection fees),
and for the avoidance of doubt, if you fail to recognise or fail to remember the source of an entry on your card statement or other financial statement, and make a charge-back as a result, this will constitute an unjustified charge-back for the purposes of this Section 10.6.
10.7 If you owe us any amount under or relating to these terms and conditions, we may suspend or withdraw the provision of services to you.
10.8 We may at any time set off any amount that you owe to us against any amount that we owe to you, by sending you written notice of the set-off.
11. Refunds & the Let's Launch Together™ #NoFailLaunch guarantee
11.1 Let's Launch Together has a 7-day refund policy after purchase should you decide the program isn't right for you. The amount refunded back to you will have the Stripe transaction fee deducted from it as it is no longer refunded back to Stripe users. Stripe's transaction fee is 2.9%.
11.2 There are strictly no refunds after the 7-day refund period at which point all future monthly payments will be due in accordance with these terms.
11.3 Let's Launch Together™ comes with a conditional money-back guarantee, in should the student complete the program and not get any sales they may request a refund by emailing email@example.com
11.4 The #NoFailLaunch guarantee does not apply if you are launching a brand new offer that you haven't previously sold as we can't guarantee the success of an untested offer.
11.5 Refunds under this guarantee are at the discretion of LD Online Ltd.
11.6 The student must have actively taken part in the program and utilised the coaching available (live or via replays) to troubleshoot any issues to be eligible for a refund.
11.7 Active participation in the program is defined as:
- Submitted the module progress form for each module to track your progress.
- Completed the program training and delivered the launch experience in full.
- Submitted questions and actioned the feedback given by a coach to resolve any issues faced during the launch experience itself.
11.8 You will be asked to provide the following as evidence that you have actioned the work in the program and delivered the Launch Experience™:
- Your chosen audience track plan and screenshots of 4 pieces of content shared in the audience building phase.
- A link to your live list builder page.
- A link to your live registration page for your launch experience.
- A copy of your core launch emails created from the email copy module templates.
- Live links to your launch content videos.
- A screenshot of your checkout page outlining your Irresistible Offer.
- Screenshots of your sales in your merchant account e.g Stripe / Thrivecart for the duration of the launch period and a week afterwards.
- Evidence that you actioned the feedback given by a coach to resolve any issues faced during the Launch Experience™.
11.9 The deadline for claiming a refund under the #NoFailLaunch guarantee is within 14 days of the live program ending on June 1st 2021.
11.10 A refund will not be given if we determine that you have not followed the training given, not been an active participant and not brought issues during your Launch Experience™ to the attention of the coaching team using the appropriate supoprt channels.
11.11 You must continue to make payments under the Terms of sale until the refund eligibilty is determined.
11.12 If we determine you are eligible for a refund under these terms your license to use our materials, training, content and right to use any of our Intellectual Property will be ceased with immediate effect. You will be required to delete all copies of content created using our trainings including but not limited to videos, audio, summary sheets, graphic designs, copywriting/emails, emails, web pages, presentations, sales pages and registration pages. You will also be removed from our student groups and your access to the content will be revoked.
11.13 Refunds can take up to 10-14 working days to process.
11.14 All other products on the Love To Launch® site including private coaching calls, consulting services and the Launch Kit are non-refundable.
Launch and Thrive
a. By purchasing you agree to our terms of sale.
b. Your logins must not be shared with anyone unless you have permission from Laura Phillips. We track IP's and will terminate your membership if this condition is breached, you will not be entitled to any refunds if you misuse your membership.
c. For monthly payments, you will be billed on the day you sign up and automatically every month thereafter until you cancel. For annual, you will be billed automatically a year later.
d. As this is a digital product and you are unable to return goods in the same way as an ecommerce, there are no refunds once you have subscribed.
e. Cancellations must be received 48 hours before your renewal date (monthly or annual) otherwise you will be billed for your next billing period (month or year, depending on your membership).
f. To cancel your membership, please email firstname.lastname@example.org.
g. For founding members, your discounted rate only applies if monthly payments are maintained. If you cancel your membership you will not be able to rejoin on the discounted rate
h. If your card is not updated and payments are not kept up to date your membership will be suspended. You will be reminded twice to update your card before your membership is suspended.
i. If joining on the trial offer, your membership must be cancelled before the end of the trial period if you decide not to stay otherwise you will be charged for the month ahead. This will automatically recur and you won't be notified in advance that the trial is due to end.
j. You may not continue to use our swipes, asssets and resources once your membership has ended.
Conversions Masterclass Refund Terms
a. By purchasing you agree to our terms of sale.
b. You are purchasing 1 ticket to the masterclass, and therefore your login must not be shared with anyone.
c. No parts of the workshop may be shared / reproduced without permission from Jade and Laura.
d. Refunds will not be considered if you haven't taken part in the workshop and watched the whole session.
e. For refunds to be considered, please email email@example.com detailing how the workshop did not meet your expectations.
f. Refunds requested due to you not being able to attend anymore, your own connection issues, hardware or audio issues, loss of video etc are not included. If any tech issues are encountered our end, we will reschedule / address but situations like this are very rare due to our very relaiable software / connection issues.
12. Content copyright
12.1 In these terms and conditions, “content” means all works and materials (including without limitation text, graphics, images, audio material, video material, audio-visual material, scripts, files, live calls, verbal advice on coaching calls) received by Love To Launch™ customers, Launch and Thrive members, the Path to Profit members and Laura Phillips clients, any customers purchasing our courses, workshops and programs or those in receipt of affiliate offers from the copyright owners.
12.2 You may download materials that have a download button or that are provided for your use as part of your membership in any of our prgraom
12.3 None of our videos are available to download, and you may NOT reproduce, record, scrap, download or store videos by any means.
12.4 The ideas, strategies, methodology and content provided to you as part of any of our programs, courses, workshops or memberships are the copyright of LD Online LTD. You may not:
(a) republish content from our website (including republication on another website,);
(b) sell, rent or sub-license material from our website;
(c) show any content from our website in public;
(d) exploit content from our website for a commercial purpose; or
(e) redistribute material from our website, video training calls, Slack channel or events.
(f) share your login with anyone else without express permission from the website owner, LD Online Limited.
(g) share content verbally without without express permission from the website owner, LD Online Limited.
(h) share content on social media or on the internet without express permission from the website owner, LD Online Limited.
12.5 Any content, ideas, strategies that you wish to share outside of our courses, workshops, programs, memberships and events may only be done so with the written permission of Laura Phillips.
12.6 Content, ideas, strategies may be shared with your teams for execution within your organisation only.
12.7 To request permission to share any of our content, please submit your request to firstname.lastname@example.org detailing the specifics of which content you wish to share, in which context the content will be shared and who will receive the content. Permission will only be granted by written confirmation. Receipt of your request does not mean your request is granted.
13. Content you share with us: rules
13.1 You warrant and represent that your content shared and created within our courses, programs, workshops and events will comply with these terms and conditions.
13.2 Your content must not be illegal or unlawful, must not infringe any person’s legal rights, and must not be capable of giving rise to legal action against any person (in each case in any jurisdiction and under any applicable law).
13.3 Your content, and the use of your content by us in accordance with these terms and conditions, must not:
(a) be libellous or maliciously false;
(b) be obscene or indecent;
(c) infringe any copyright, moral right, database right, trade mark right, design right, right in passing off, or other intellectual property right;
(d) infringe any right of confidence, right of privacy or right under data protection legislation;
(e) constitute negligent advice or contain any negligent statement;
(f) constitute an incitement to commit a crime, instructions for the commission of a crime or the promotion of criminal activity;
(g) be in contempt of any court, or in breach of any court order;
(h) be in breach of racial or religious hatred or discrimination legislation;
(i) be blasphemous;
(j) be in breach of official secrets legislation;
(k) be in breach of any contractual obligation owed to any person;
(l) depict violence in an explicit, graphic or gratuitous manner;
(m) be pornographic, lewd, suggestive or sexually explicit;
(n) be untrue, false, inaccurate or misleading;
(o) consist of or contain any instructions, advice or other information which may be acted upon and could, if acted upon, cause illness, injury or death, or any other loss or damage;
(p) constitute spam;
(q) be offensive, deceptive, fraudulent, threatening, abusive, harassing, anti-social, menacing, hateful, discriminatory or inflammatory; or
(r) cause annoyance, inconvenience or needless anxiety to any person.
14. Report abuse
14.1 If you learn of any unlawful material or activity on our website, or any material or activity that breaches these terms and conditions, please let us know.
14.2 You can let us know about any such material or activity by email or using our contact form.
15. Limited warranties
15.1 We do not warrant or represent:
(a) the completeness or accuracy of the information published on our website;
(b) that the material on the website is up to date; or
(c) that the website or any service on the website will remain available.
15.2 We reserve the right to discontinue or alter any or all of our website services, and to stop publishing our website, at any time in our sole discretion without notice or explanation; and save to the extent expressly provided otherwise in these terms and conditions, you will not be entitled to any compensation or other payment upon the discontinuance or alteration of any website services, or if we stop publishing the website.
15.3 To the maximum extent permitted by applicable law and subject to Section 16.1, we exclude all representations and warranties relating to the subject matter of these terms and conditions, our website and the use of our website.
16. Limitations and exclusions of liability
16.1 Nothing in these terms and conditions will:
(a) limit or exclude any liability for death or personal injury resulting from negligence;
(b) limit or exclude any liability for fraud or fraudulent misrepresentation;
(c) limit any liabilities in any way that is not permitted under applicable law; or
(d) exclude any liabilities that may not be excluded under applicable law,
and, if you are a consumer, your statutory rights will not be excluded or limited by these terms and conditions, except to the extent permitted by law.
16.2 The limitations and exclusions of liability set out in this Section 16 and elsewhere in these terms and conditions:
(a) are subject to Section 16.1; and
(b) govern all liabilities arising under these terms and conditions or relating to the subject matter of these terms and conditions, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty, except to the extent expressly provided otherwise in these terms and conditions.
16.3 To the extent that our website and the information and services on our website are provided free of charge, we will not be liable for any loss or damage of any nature.
16.4 We will not be liable to you in respect of any losses arising out of any event or events beyond our reasonable control.
16.5 We will not be liable to you in respect of any business losses, including (without limitation) loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill.
16.6 We will not be liable to you in respect of any loss or corruption of any data, database or software.
16.7 We will not be liable to you in respect of any special, indirect or consequential loss or damage.
16.8 You accept that we have an interest in limiting the personal liability of our officers and employees and, having regard to that interest, you acknowledge that we are a limited liability entity; you agree that you will not bring any claim personally against our officers or employees in respect of any losses you suffer in connection with the website or these terms and conditions (this will not, of course, limit or exclude the liability of the limited liability entity itself for the acts and omissions of our officers and employees).
17.1 You hereby indemnify us, and undertake to keep us indemnified, against any and all losses, damages, costs, liabilities and expenses (including without limitation legal expenses and any amounts paid by us to a third party in settlement of a claim or dispute) incurred or suffered by us and arising directly or indirectly out of:
(a) any breach by you of any provision of these terms and conditions; or
(b) your use of our website.
18. Breaches of these terms and conditions
18.1 Without prejudice to our other rights under these terms and conditions, if you breach these terms and conditions in any way, or if we reasonably suspect that you have breached these terms and conditions in any way, we may:
(a) send you one or more formal warnings;
(b) temporarily suspend your access to our website;
(c) permanently prohibit you from accessing our website;
(d) block computers using your IP address from accessing our website;
(e) contact any or all of your internet service providers and request that they block your access to our website;
(f) commence legal action against you, whether for breach of contract or otherwise; and/or
(g) suspend or delete your account on our website.
18.2 Where we suspend or prohibit or block your access to our website or a part of our website, you must not take any action to circumvent such suspension or prohibition or blocking (including without limitation creating and/or using a different account).
19. Third party websites
19.1 Our website includes hyperlinks to other websites owned and operated by third parties; such hyperlinks are not recommendations.
19.2 We have no control over third party websites and their contents, and subject to Section 16.1 we accept no responsibility for them or for any loss or damage that may arise from your use of them.
20. Trade marks
20.1 Love To Launch®, Let's Launch Together™, Launch Experience™, Launch Experience Method™ our logos and our other registered and unregistered trade marks are trade marks belonging to us; we give no permission for the use of these trade marks, and such use may constitute an infringement of our rights.
20.2 The third party registered and unregistered trade marks or service marks on our website are the property of their respective owners and, unless stated otherwise in these terms and conditions, we do not endorse and are not affiliated with any of the holders of any such rights and as such we cannot grant any licence to exercise such rights.
21.1 We may revise these terms and conditions from time to time.
21.2 The revised terms and conditions shall apply to the use of our website from the date of publication of the revised terms and conditions on the website, and you hereby waive any right you may otherwise have to be notified of, or to consent to, revisions of these terms and conditions.
21.3 If you are a consumer and you have purchased any of our website services and there subsists a contract under these terms and conditions in respect of those website services, we will ask for your express agreement to any revision of that contract. We may make such revisions for the purposes of reflecting changes to applicable law, the technology we use to provide the services and/or our internal business processes. We will give you reasonable notice of any revision. If you do not give your express agreement to the revised terms and conditions within that period, the contract between us shall be automatically terminated and you will be entitled to a refund of any amounts paid to us in respect of website services that were to be provided by us to you after the date of such termination.
22.1 You hereby agree that we may assign, transfer, sub-contract or otherwise deal with our rights and/or obligations under these terms and conditions – providing, if you are a consumer, that such action does not serve to reduce the guarantees benefiting you under these terms and conditions.
22.2 You may not without our prior written consent assign, transfer, sub-contract or otherwise deal with any of your rights and/or obligations under these terms and conditions.
23.1 If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect.
23.2 If any unlawful and/or unenforceable provision of these terms and conditions would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.
24. Third party rights
24.1 A contract under these terms and conditions is for our benefit and your benefit, and is not intended to benefit or be enforceable by any third party.
24.2 The exercise of the parties’ rights under a contract under these terms and conditions is not subject to the consent of any third party.
25. Entire agreement
25.1 Subject to Section 16.1, these terms and conditions, together with our privacy and cookies policy, shall constitute the entire agreement between you and us in relation to your use of our website and shall supersede all previous agreements between you and us in relation to your use of our website.
26. Law and jurisdiction
26.1 These terms and conditions shall be governed by and construed in accordance with English law.
26.2 Any disputes relating to these terms and conditions shall be subject to the jurisdiction of the courts of England.
27. Statutory and regulatory disclosures
27.1 We will not file a copy of these terms and conditions specifically in relation to each user or customer and, if we update these terms and conditions, the version to which you originally agreed will no longer be available on our website. We recommend that you consider saving a copy of these terms and conditions for future reference.
27.2 These terms and conditions are available in the English language only.
27.4 We are a VAT registered company and our VAT number is GB224742224 – all our prices include VAT and a VAT breakdown will be sent out after your purchase.
28. Our details
28.1 This website is owned and operated by Laura Phillips, LD Online Limited.
28.2 We are registered in England and Wales as a limited company trading as Love To Launch™ and Laura Phillips; and our registration number is 9798154. Our registered address is Love To Launch, 3rd Floor, 86-90 Paul Street, London, England, EC2A 4NE.
28.3 You can contact us by email to email@example.com